HOW IT WORKS

Things You Need to Know

  • Pricing is subject to change at any time if the cost of materials rises. The final price is based on how much materials are used on the tumblers.

  • Please allow up to 2 weeks after placing your order for it to be completed and ready to ship. The drying time between each layer of epoxy is 6-12 hours, depending on what stage is next

  • All items are handmade by me. This means there may be some small imperfections such as stray glitter. I work hard to make sure the products I provide my customers are as perfect as possible and I will not send them to their new home until I am satisfied that I have done my best work

  • No refunds, returns or exchanges. Due to the handmade custom nature of my items, I do not offer refunds or returns unless it was a fault of my own (misspelled name or wrong colours, etc.). If you experience any problems with your product please contact me using the "Contact" page and I will work with you to solve the problem

  • Problems do not include normal wear and tear or anything related to the care instructions on the bottom of the cup

  • I am not responsible for packages once they have shipped. You will receive tracking information as soon as it ships - I can only see the same tracking information as the customer. If the package arrives damaged please contact me directly with as many photos as you can - my packages are inured and I can file a claim and work with you to create a new tumbler

 

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